Facebook-f Instagram
Book An Appointment
Striving for excellence

We made you seven commitments. Did we keep them?

Brampton Physiotherapy and Wellness Institute publishes a Care Commitment: what you should be able to expect from us every single visit. This survey asks whether we delivered. It takes about three minutes. Skip anything that does not apply to you.

0 of 16 answered

Overall, I would recommend this clinic to others.

Pick one number from 1 to 5.

1. We treat you like a person

Feeling welcomed, respected and genuinely listened to.

I felt welcomed, respected, and treated as a person.
My concerns and goals were listened to and understood.

2. We give you a clear plan

Knowing what we are working on, why it matters and what comes next.

My condition, treatment plan, and next steps were explained clearly.
I understand what I am working toward and what to expect next.

3. We work toward meaningful progress

Care that moves you toward your goals, and an honest conversation when it does not.

My care is helping me make meaningful progress toward my goals.
My progress, setbacks, or changes in my condition were discussed with me.

4. We recommend what is best for you

Recommendations built on your needs and explained in plain language.

I trust that the recommendations I received were based on my needs.
The reason for my recommended treatment was explained clearly.

5. We make the experience easier

Booking, billing, coverage and paperwork, without the surprises.

Booking, billing, payment, and coverage were handled clearly and professionally.
I understood any fees, coverage limits, or out-of-pocket costs.

6. We respect your time and support continuity of care

Running on time, telling you when we cannot, and keeping your care joined up.

My time was respected.
If there were delays or changes, the clinic communicated clearly.
I felt supported when appointments, providers, or care plans changed.

7. We create a welcoming environment

The space itself, and knowing you can speak up.

The clinic felt clean, welcoming, professional, and comfortable.
I know how to provide feedback or raise a concern if needed.

In your own words

Optional, and the part our team reads first.

Would you like someone to follow up with you?

You can send this without your name. We will still read it and act on it.

Privacy. You can complete this survey without giving your name. We use what you share to review and improve our care, to follow up if you ask us to, and to recognize team members you mention. It is kept separate from your clinical record and will never affect the care you receive. We do not use it for marketing.

Please note. This form is not monitored around the clock and is not a way to book, cancel, or get clinical advice. If you need care urgently, call the clinic on 905-595-3480 or call 911.

Thank you

We have your feedback.

Thank you for taking the time. Being told what did not work is more useful to us than being told everything was fine, and we do not take it as criticism.

What happens next, and by when:

Want to add something? Submit the form again, or speak to the front desk.

Brampton Physiotherapy and Wellness Institute. We publish our Care Commitment so you can hold us to it.

Cure It

Are you in pain?
Try Our Therapy Today

Find a relief in 1 minute. Click Below To Request A Consultation

Request An Appointment

*The College of Physiotherapists of Ontario does not permit the use of testimonials/ratings/reviews on websites or extensions of websites including Facebook pages that are operated by or on behalf of the clinic.

Quick Links

Support

Our Clinic

  • 160 MAIN ST S UNIT #6 BRAMPTON, ON L6W 2E1
  • 905-595-3480
  • brampton@bpwi.ca
  • Mon-Wed: 8 AM – 7 PM
    Thursday: 8 AM - 8 PM
    Friday: 8 AM - 7 PM
    Saturday: 9 AM - 3 PM
    Sunday: 10 AM - 2 PM
©2026 Brampton Physiotherapy + Wellness Institute.